Q: Is My Transaction Safe?
A: Absolutely! We use primarily Stripe and occasionally PayPal as our primary payment processors and they employ all of the industry standard security and encryption procedures for online payments. We do not have access to, nor do we retain, your payment/credit card info…only the funds which are transferred to us by the processor after a successfully completed transaction.
Q: What if I have questions before placing an order?
A: If we are online, please use our live chat feature for immediate assistance and we will be happy to help you! You can reach us by phone toll free at (877) 561-3002 then press 1. Or you may email us by visiting our Contact Us page.
Q: This whole online payment thing worries me…can I pay by phone? How about by mail/check?
A: Absolutely! We will be happy to take your order by phone at (877) 561-3002…press 1. If you get transferred to voice mail it just means we’re helping other customers. Leave a message and we’ll get right back to you. We do not accept checks or payment by mail. We can only accept credit cards and/or PayPal through our site or by phone.
Q: I think/know I messed up my order...what do I do?
A: We will do our best to help but there is one critical rule we MUST follow:
ANY AND ALL CHANGES, MISTAKES, MISUNDERSTANDINGS OR OTHER ERRORS ON NEW ORDERS MUST BE REPORTED TO US WITHIN 24 HOURS FROM THE TIME THE ORDER WAS PLACED (BEFORE IT GOES INTO PRODUCTION). WE ALLOW THIS 24 HOUR GRACE PERIOD BEFORE PLACING CUSTOM ORDERS INTO PRODUCTION WITH HOPE THAT ANY ORDERING MISHAPS CAN BE CORRECTED.
This is critical as, for example, when you order a pair of shoes from us a new pair will printed first and then assembled to the size, type and style specifications you provided with your order.
So yes, we actually mean it when we use words like "custom," hand-crafted, "limited edition," etc. For that reason, we cannot offer refunds when this occurs and its due to your error or oversight. We will always do our best to try to create a win-win situation and exchange whenever possible...but PLEASE be accurate when you order.
But hey...we understand its easy to get excited about some of our products and to get in a hurry. We buy, wear and use our products too. Just please try to understand our position here. Once an item goes into to production we are on the hook to pay for it and our options become very limited.
Q: How Long Will It Take To Receive My Tracking Number?
A: We update orders with tracking information as soon as we receive them from our supplier, usually within 3-10 business after your purchase. With some global partners, tracking numbers either take longer to receive or are simply not available…but we can offer a copy of the shipping label. And we always offer a 100% satisfaction guarantee. Most our items are shipped via either USPS, FEDEX or DHL
Your tracking number will be sent to the same email address you used to order.
If you haven’t yet received your tracking number please click our Order Lookup link first. Most of our suppliers automatically update order information with tracking numbers within 10 days at most and it may be in there and the email just got lost in cyberspace.
But the system is not flawless and not all suppliers work the same. If you still need help... please call us at (877) 561-3002 or visit our Contact Us page.
NOTE: Please understand that your satisfaction is our #1 goal. If your order has not shown up yet…please don’t panic…it is on its way. We are a small, family owned and operated business. We are very good at what we do but we are definitely not Amazon or Wal-Mart. You are a real person to us…not just a number.
We know you will love your item(s) once it arrives and we stand behind that with a 100% satisfaction guarantee.
Q: How Long Will It Take To Receive My Item(s)?
A: Most of the items we offer are sourced and produced in the United States. However, like nearly every other retailer, we also offer products which are sourced and/or manufactured overseas.
We have strict controls in place and targeted time frames (see below) for all products and we work very hard to meet them. However, nearly every product we sell is created/manufactured after it is ordered. In other words, we do not warehouse items like a big box retailer. Many of our items are hand crafted, one at a time.
Even the printed items we offer ranging from T-shirts to coffee mugs are custom printed per order. Our shoes, totes, socks and handbags have their printed components/areas printed first and then they are assembled/manufactured per order. As you can see, this is quite a different process than walking into big box store and grabbing something off the rack or shelf.
Although we work exclusively with trusted manufactures who provide superior quality and workmanship, sometimes there are issues which are 100% out of our control. These could include a raw material shortage, back order or shipping or customs delay in the case of an item coming from overseas.
In some cases, it may take 30 days to receive your item. But please know that you will receive your item. We appreciate your patience and know you will be thrilled when your item arrives!
Targeted Time Frames:
- Printed apparel items (Adult, youth and toddler T-shirts, hoodies, shorts, dresses, leggings, sweats, etc): 5-14 days with an average of 7-10 days
- Custom shoes, socks, tote bags, flip flops, etc: 15-30 days with an average of 16-21 days
- Wall art, canvases, etc: 12-25 days with an average of 14 days
- Other household items/home furnishings (shower curtains, coffee mugs, wall clings, pet items, duvet covers/blankets/throws, etc.): 7-15 days
- Jewelry: Pre-cast, stainless and lower price point items (under $50) 10-14 days;
Q: Can I return or exchange my item? Is there a guarantee?
A: We stand behind every item we sell. If there is a problem with your purchase, we will work with you to make it right. Our business can only grow by expanding our family of happy customers. For more information about our guarantee and return and exchange policy, please click the following link - Easy Returns
Q: You made a mistake/I didn’t receive what I ordered!
A: We are very sorry. It doesn’t happen often, but nobody’s perfect. Please visit Product Concerns page and we’ll work with you to make it right.
Q: Do “just pay shipping” or sale items have the same guarantee policy as other products?
A: To be eligible for a refund on “Free Offers/Giveaways,” any "Free + Shipping" or “Just Pay Shipping” item, your order must be canceled within 24 hours of ordering (before it goes into production, in other words). All free items are non-refundable once shipped and shipping charges are never refundable.
To be eligible for a return, your item must be unused and in the same condition which you received it. It must also be in the original packaging.
Exchanges may not be possible with sale items depending on availability. Often sale items are put on sale because they are being changed or will soon no longer be offered/available for sale.